Terms & Conditions

Please read these terms and conditions along with our privacy policy before ordering through our website or apps.

1. THE COMPANY

COMPANY DETAILS

Snappy Shopper Ltd is a company registered in Scotland with registered company number is SC583375. Our registered office and trading address is 3rd Floor Dundee One, River Court, 5 West Victoria Dock Road, Dundee, Scotland, DD1 3JT. Our vat number is GB 296397931

OUR CONTACT DETAILS

You may contact us by telephone on 0333 900 1250 or using our contact form https://www.snappyshopper.co.uk/contact .For any issues with your order please initially contact the store you ordered from, contact details are provided in your order confirmation email.

2. ORDERS

YOUR ORDER

We, Snappy Shopper, provide a method for you to place an order with your local convenience store.

Your agreement is with Snappy Shopper, how ever the delivery will be made from the stores that we partner with.

By ordering via Snappy Shopper, you are indicating that you understand and agree to these terms.

YOUR STATUS

By placing an order through our website or app you warrant that you are legally capable of entering into a binding contract with us and that you are at least 18 years old.

ALLERGY INFORMATION

If you suffer allergies you agree to always check the label of purchased items.

ORDERS CONTAINING ALCOHOL, TOBACCO OR OTHER AGE RESTRICTED ITEMS

It is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products on behalf of any person who is under the age of 18.

When ordering alcohol, tobacco or other age restricted products you warrant that you are at least 18 years old.

We reserve the right to refuse delivery/collection in accordance with our regulatory requirements and ethical policy in particular:

We will not provide delivery or allow collection if you are unable to provide ID and you look under 25

We will not provide delivery or allow collection to any person who is, or appears to be, under the influence of either alcohol or drugs

We will not provide delivery or allow collection to any person if that person is, or appears to be, purchasing on behalf of someone who is under the age of 18

DELIVERY/COLLECTION TIMES

All delivery or collection times are estimates only, we do not guarantee that that the order will be delivered or ready for collection by the quoted time.

REJECTED/ACCEPTED ORDERS

When you place an order through Snappy Shopper, we will send your order to the relevant store. On receipt of your order the store will either accept or reject your order. Although almost all orders will be accepted, there may be times where a store is unavailable to fulfil your order and the order will be rejected. This may be because items are out of stock or the stores unable to make a delivery at that time.

When an order is rejected you will receive a notification by email. Any payment made will be voided. For most banks this will show on your statement within 24 hours, how ever some banks will take up to 10 days to refund the transaction.

SUBSTITUTIONS/OUT OF STOCK ITEMS

Stores will always endeavour to provide you with the products you ordered, where a product is no longer in stock stores may choose to substitute that product with an alternative. Where an alternative is cheaper than the original product you will be refunded the difference. Where an alternative is more expensive there will be no extra cost.

Any substitutions made will be highlighted on the receipt, please check your receipt on delivery / collection and confirm you are happy with the substituted items.

If you are unhappy with any of the items they can be returned to the driver and you will receive a refund for those items.

CHANGES AND CANCELLATIONS

After an order is placed with Snappy Shopper, stores are not obligated to accept amendments or cancel the order. However, most will be willing to do so as long as the order has not already left their premises. If you need to amend your order please contact us.

COMPLAINTS & SUPPORT

If your order has not been to your satisfaction or you have any other queries regarding your order please contact us here

PRICE MARKED PRODUCTS/PRICING

The price of the item(s) you order will be the price on the Snappy Shopper site/app at the time you place your order or amend your order. If a new price or promotion is in place after you have placed your order for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to your order.

FAILED DELIVERY

When a merchant (store) has attempted delivery within the time frame requested by the customer and cannot complete the delivery / order, the merchant (store) / driver will attempt to contact the customer (at least once) using the contact number provided when ordering. If contact cannot be made, the merchant (store) has discretion as to whether additional order charges or temperature sensitive products will be refunded.

3. REFER A FRIEND

Once you have registered on the Snappy Shopper app and have completed an order (successful payment and delivery) you are automatically eligible to participate in the Snappy Shopper Refer a Friend programme.

You can send your personalised link to friends, co-workers, or family members who have never ordered from Snappy Shopper app or website. You may not send the link to yourself or anyone else in your household.

It is not possible to recognise or reward a recommendation that was not made using your personalised Refer a Friend link

When you recommend a friend they will receive a “£5” welcome credit. On the completion of every friend you refer placing their first order for the value of, or exceeding the value of £15 you will receive a “£5 thank you” credit.

Referral credit can only be redeemed in participating stores.

Referral credit has no cash value, and can not be withdrawn from your Snappy Shopper account.

Credit earned by publishing your referral code online on social media or other websites may be removed, and we block your referral code from further use. This offer is for delivery orders only.

We reserve the right to change the terms and conditions at any time or to end the programme.

4. COUPON/VOUCHER CODES

All coupon/voucher codes are applied to the value of the order being placed, or delivery fee if stated and are subject to our general terms and conditions.

The coupon/voucher code must be entered in to the Voucher Code field on the checkout page and applied for the discount to be deducted from the order.

Unless stated discounts cannot be combined and only one offer can be applied to any order. Snappy Shopper has the right to exclude certain products or categories from discounts.

Many coupons are only valid for new customers or once per household, attempting to circumvent these restrictions may result in your order being rejected.

Coupon/voucher codes can be amended or withdrawn at any time.

5. COMPETITIONS

Snappy Shopper will run competitions on social media and our website or apps. These conditions apply to those competitions.

Competitions are open to residents of the UK aged 18 or over, except employees of Snappy Shopper, their friends and family or employees of stores listed on our platform.

Some competitions are run in specific geographic areas of the UK. If you enter a competition that is in a specific area that you do not live in, we will unable to deliver the prize to you.

Any competitions where a cost to the entrant may be subjected, a free alternative can be redeemed via emailing: Marketing@SnappyShopper.co.uk with the subject header: FREE COMPETITION ENTRY.

All data collected as part of a Snappy Shopper competition will be processed in accordance with applicable UK data protection and as set out in privacy policy.

Prizes may be delivered to winners direct from our suppliers, in case those items are no longer in stock we will provide the winner with a prize of equivalent value of our choice. If a prize is unable to be delivered or collected, Snappy Shopper reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw. Snappy Shopper has no responsibility to anyone who has not collected the prize and no compensation will be due.

By entering a competition, you are deemed to have accepted these terms and conditions.

6. SERVICE CHARGE

As part of the transaction, you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety the service charge will also be refunded.

7. LIABILITY

Our terms and conditions do not exclude or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

We will under no circumstances be liable to you for any loss of profit, sales or other business revenue, loss of goodwill, anticipated saving, or any other consequential loss.

Our maximum liability is the value of your order.

8. PRIVACY POLICY

Our privacy policy is available at https://www.snappyshopper.co.uk/privacy-policy

OTHER NOTES

SAVE50 and 50XMAS PROMOTION

50% off a £15 spend
Max discount £10
New Customers only
Expires 31/12/2023
Excludes tobacco & vapes (all regions)
Excludes alcohol (Scotland & Wales)
Excludes baby formula / Milk
Delivery Orders Only
Minimum store spend may apply.
Discount Excludes Fee's & Charges
Apply code at Checkout

Christmas Party Bundle (NEWPARTY) Coupon

new customers only
one time use
delivery only
images for illustration purposes only, actual products may vary
offer available at select stores only
limited offer, while stocks last
promotion is subject to change

FREE DELIVERY OVER £40

Spend £40 to qualify for free delivery
service fees still applicable
limited time offer, subject to change
only available at select stores

DELIVERING FOR GOOD (CHARITY DONATION)

The payment of the charitable donation is the responsibility of the store.

SNAPPY FREEDAYS (1st, 8th, 15th, 22nd December)

one per order
delivery only
images for illustration purposes only, actual products may vary & substitutes may apply
offer available at select stores only
limited offer, while stocks last
promotion is subject to change

WIN YOUR SHOP PROMOTION

Customers must be signed up as a Snappy Shopper member to be in with the chance of winning their shopping for free

BLACKFRI50 PROMOTION

50% off a £15 spend
Max discount £10
New Customers only
Expires 26/11/2023
Excludes tobacco & vapes (all regions)
Excludes alcohol (Scotland & Wales)
Excludes baby formula / Milk
Delivery Orders Only
Minimum store spend may apply.
Discount Excludes Fee's & Charges
Apply code at Checkout

RETURN5 COUPON CODE

Offer is only available to customers who have not made a purchase in the past 90 days
£5 Off your next order
minimum spend of £10
Excludes alcohol, and tobacco in Scotland and Wales
Excludes gambling/lottery products in Scotland, England and Wales
Excludes infant products such as baby milk and formula in Scotland, England and Wales
This offer is limited to 600 redemptions
Offer Expires Wednesday the 30th of November 2023 or when all coupons have been redeemed
Snappy Shopper reserves the right to withdraw this offer at any stage.
Delivery Orders Only

BLACKFRI5 COUPON CODE

Offer is only available to customers who have not made a purchase in the past 90 days
£5 Off your next order
minimum spend of £10
Excludes alcohol, and tobacco in Scotland and Wales
Excludes gambling/lottery products in Scotland, England and Wales
Excludes infant products such as baby milk and formula in Scotland, England and Wales
This offer is limited to 600 redemptions
Offer Expires Sunday the 26th of November 2023 or when all coupons have been redeemed
Snappy Shopper reserves the right to withdraw this offer at any stage.
Delivery Orders Only

SNAPPY DAYS MONTH 4 - Win £500 in Snappy credit (13th November - 3rd December)

Entry to the competition is by completing an order on the Snappy platform which contains any of the following products:

McVitie's Chocolate Digestives 266g

Yazoo Strawberry 400ml

Chocomel 250ml

Jammie Dodgers 140g

Wrigley's Extra Peppermint 46pcs

Galaxy Minstrels Treat Bag 80g

Irn-Bru Xtra 2l

KP Original Salted Peanuts 65g

Stella Artois 4 x 568ml

Leerdammer Original 8 slice 160g

Aero Peppermint Share Bar 90g

Haribo Starmix 140g

Entry open 13th November - 3rd December inclusive. Qualifying entries received outside of these dates will not be considered.
The order must be successfully completed (delivered or collected) and paid for to qualify.
Amended or substituted orders which originally contained one of the above products will still be counted in the draw.
Customers may enter the competition as many times as they wish.
All order numbers which meet the above criteria will go into a draw and the first customer whose order number is picked at random will win a first prize of £500 in credit to spend on Snappy Shopper.
The credit will be added to the winner's Snappy account following acknowledgement of their win. The credit will only apply to basket value of future orders - it cannot be applied against delivery fees and service charges and these will still need to be paid in full by the winner when placing future orders.
The draw will take place during w/c 4th December and the winner contacted by phone no later than Tuesday 12th December 2023.
All qualifying products are subject to availability.
Available to new + existing customers.
Min spend and delivery fee may apply at store level.
Promotion is subject to change.

NHS7 PROMOTION

New customers only
Delivery fee & service charges apply
Min spend £15
Max discount £7
Expires 30/09/23
Scotland: Excludes Alcohol, Cigarettes and Electronic Cigarettes

1p Trick or Treat Bundle

Select stores only.
Delivery fee's & service charges apply.
One bundle per household.
Images are for illustration purposes only.
Substitutes may apply.
£10 min spend.
Expires 26/10/23.
Promotion is subject to change.

Jaffa Jonut free promotion - 20.11-10.12

Qualifying product is McVitie's Jaffa Jonut Single Serve 43g.
Product must be added to the basket before the coupon code can be applied.
Code FREEJO will discount the price of the Jaffa Jonut in full.
Subject to availability
Max. one redemption per order.
9,500 redemptions available.
Available to new + existing customers.
Offer valid until midnight 10.12.23 or until 9,500 redemptions are claimed.
Minimum spend and delivery fees may apply.
Promotion is subject to change.
Store colleagues may amend orders to maintain the best customer service.

£1 off Chicago Town twin packs - 1st-3rd December 2023

Qualifying products are the Chicago Town Fully Loaded Deep Dish twin packs, Four cheese (296g) and Pepperoni (310g)
One of the above products must be added to the basket before the coupon code can be applied.
Max. 1 discount can be claimed per order.
Code CTPOUND will discount £1 from the price of one twin pack
Subject to availability.
2,000 redemptions available.
Available to new + existing customers.
Offer valid until midnight 03.12.23 or until 2,000 redemptions are claimed.
Minimum spend and delivery fees may apply.
Standard prices may vary by store.
Promotion is subject to change.
Store colleagues may amend orders to maintain the best customer service.

£5 off Au Vodka 70cl bottles with code AU5 - 4th-31st December 2023

Qualifying product is any official Au Vodka 70cl flavour
Qualifying product must be added to the basket before the coupon code can be applied.
Max. 1 discount can be redeemed per order.
Code AU5 will discount £5 from the price of the Au Vodka 70cl product.
Subject to availability.
1,000 redemptions available.
Available to new + existing customers.
Offer valid until midnight 31.12.23 or until 1,000 redemptions are claimed.
Minimum spend and delivery fees vary by store.
All customers who purchase this alcoholic product are subject to ID checks at point of delivery.
Promotion is subject to change.
Store colleagues may amend orders to maintain the best customer service.

£1 off Mars and Maltesers gift boxes and tubs with code MARS1 - 4th-31st December 2023

Qualifying products are

Maltesers gift box 310g

Maltesers Truffle gift box 200g

Celebrations Tub 650g or 600g

Celebrations Gift Box 380g

Qualifying product must be added to the basket before the coupon code can be applied.
Max. 1 discount can be redeemed per order.
Code MARS1 will discount the price of a single qualifying product by £1
Subject to availability of all items.
3,000 redemptions available.
Available to new + existing customers.
Offer valid until midnight 31.12.23 or until 3,000 redemptions are claimed.
Minimum spend and delivery fees vary by store.
Promotion is subject to change.
Store colleagues may amend orders to maintain the best customer service.

50p off Chocomel 250ml with code CHOC50 - 4th-17th December 2023

Qualifying product is the Chocomel 250ml can

Qualifying product must be added to the basket before the coupon code can be applied.
Max. 1 discount can be redeemed per order.
Code CHOC50 will discount the price of a single qualifying product by 50p.
Subject to availability.
1,000 redemptions available.
Available to new + existing customers.
Offer valid until midnight 17.12.23 or until 1,000 redemptions are claimed.
Minimum spend and delivery fees vary by store.
Promotion is subject to change.
Store colleagues may amend orders to maintain the best customer service.

SCOTLAND - Free Delivery Code

Min spend required, which may be variable by store
One time redemption
Limited period offer
Selected stores only
Offer ends 19.10.2023
Age-restricted goods & items, including baby formula are excluded from this promotion
Over 18s only
please drink responsibly
Offer ends 19.10.2023
Offer only available to customers whose last purchase was over 90 days ago

One Stop Win £500 prize draw

Entry to the prize draw is by completing an order from the following One Stop
stores - One Stop Carcroft, One Stop Hullbridge, One Stop Portsmouth, One
Stop Bedworth, One Stop Bucks Hill or One Stop Sholver
Entry is open 1st – 30th November 2023 inclusive, qualifying entries outside
these dates will not be considered.
The order must be successfully completed (delivered or collected) and paid
for, to quality for entry.
All order numbers which meet the above criteria will go into a draw and the
the first customer whose order number is picked at random will win a prize of
£500 in credit to spend on Snappy Shopper.
The credit will be added to the winner's Snappy account following
acknowledgement of their win. The credit will only apply to the basket value of
future orders – it cannot be applied against delivery fees and service charges,
these will still need to be paid in full by the winner when placing future
orders.
The draw will take place on w/c 4th of December and the winner will be
contacted by phone no later than Friday 8th December 2023.
Customers can enter the prize draw as many times as they wish.
Available to new and existing customers.
Promotion is subject to change.