Terms & Conditions

Please read these terms and conditions along with our privacy policy before ordering through our website or apps.

1. The company

Company details

Snappy Shopper Ltd is a company registered in Scotland with registered company number SC583375. Our registered office and trading address is Unit 29 Camperdown Street, City Quay, Dundee, DD1 3JA. Our VAT number is GB 296397931.

Our contact details

Full name of legal entity: Snappy Shopper LTD
Email address: compliance@snappyshopper.co.uk
Postal address: Snappy Shopper LTD, Unit 29, City Quay, DD1 3JA

Data protection complaints

If you are unhappy with how we use your personal data, you can raise a data protection complaint with us using the contact details above.

We will acknowledge receipt of your complaint within 30 days. We will take appropriate steps to investigate and respond to your complaint, keep you informed where necessary, and tell you the outcome without undue delay.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

2. Orders

Your order

We, Snappy Shopper, provide a method for you to place an order with your local convenience store.

When you order from a local convenience store on the Snappy Shopper website or app, you are buying the items from that store, and Snappy is acting as an agent on behalf of that store to facilitate your order. The delivery of your order is also arranged by the stores that we partner with.

By ordering via Snappy Shopper, you are indicating that you understand and agree to these terms.

Your status

By placing an order through our website or app, you warrant that you are legally capable of entering into a binding contract with us and that you are at least 18 years old.

Allergy information

If you suffer allergies, you agree to always check the label of purchased items.

Orders containing alcohol, tobacco or other age-restricted items

It is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products on behalf of any person who is under the age of 18.

When ordering alcohol, tobacco or other age-restricted products, you warrant that you are at least 18 years old.

We reserve the right to refuse delivery/collection in accordance with our regulatory requirements and ethical policy, in particular:

We will not provide delivery or allow collection if you are unable to provide ID and you look under 25.
We will not provide delivery or allow collection to any person who is, or appears to be, under the influence of either alcohol or drugs.
We will not provide delivery or allow collection to any person if that person is, or appears to be, purchasing on behalf of someone who is under the age of 18.

Delivery/collection times

All delivery or collection times are estimates only; we do not guarantee that the order will be delivered or ready for collection by the quoted time.

Rejected/accepted orders

When you place an order through Snappy Shopper, we will send your order to the relevant store. On receipt of your order, the store will either accept or reject your order. Although almost all orders will be accepted, there may be times where a store is unable to fulfil your order and the order will be rejected. This may be because items are out of stock or the store is unable to make a delivery at that time.

When an order is rejected you will receive a notification by email. Any payment made will be voided. For most banks this will show on your statement within 24 hours; however, some banks will take up to 10 days to refund the transaction.

Substitutions/out-of-stock items

Stores will always endeavour to provide you with the products you ordered. Where a product is no longer in stock, stores may choose to substitute that product with an alternative. Where an alternative is cheaper than the original product, you will be refunded the difference. Where an alternative is more expensive, there will be no extra cost.

Any substitutions made will be highlighted on the receipt; please check your receipt on delivery/collection and confirm you are happy with the substituted items.

If you are unhappy with any of the items, they can be returned to the driver and you will receive a refund for those items.

Changes and cancellations

After an order is placed with Snappy Shopper, stores are not obligated to accept amendments or cancel the order. However, most will be willing to do so as long as the order has not already left their premises. If you need to amend your order, please contact us.

Return and refund policy

We accept returns for defective products only. If there is a problem with your order (e.g. damaged or incorrect items), please contact the store directly within 48 hours of delivery. The store will review the issue and determine if a refund is appropriate.

We do not accept exchanges. All refund requests are handled at the store’s discretion and may require evidence (e.g. photos) of the issue. Refunds are not guaranteed and are subject to the store’s approval.

Complaints & support

If your order has not been to your satisfaction, or you have any other queries regarding your order, please contact us.

Price-marked products/pricing

The price of the item(s) you order will be the price on the Snappy Shopper site/app at the time you place your order or amend your order. If a new price or promotion is in place after you have placed your order — for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered — these prices and promotions will not be applied to your order.

Failed delivery

When a merchant (store) has attempted delivery within the time frame requested by the customer and cannot complete the delivery/order, the merchant (store)/driver will attempt to contact the customer (at least once) using the contact number provided when ordering. If contact cannot be made, the merchant (store) has discretion as to whether additional order charges or temperature sensitive products will be refunded.

3. Coupon/voucher codes

1. Eligibility and use

New customer acquisition codes (“Promotional Codes”) are available for use only within the Snappy Shopper mobile application and are not valid for redemption through the Snappy Shopper website, unless expressly stated otherwise in the specific promotional offer. Promotional Codes are non-transferable, have no cash value, and may only be applied in accordance with the terms communicated at the time of issue.

2. Misuse and fraud prevention

Each Promotional Code is intended for a single use per eligible customer. Where a Promotional Code is redeemed more than four (4) times at the same delivery address, Snappy Shopper reserves the right, at its sole discretion, to investigate and restrict further orders from that address. Such restrictions may be applied where there are reasonable grounds to suspect misuse, abuse, or fraudulent activity in connection with the Promotional Code or related offers.

3. General

Snappy Shopper reserves the right to withdraw, suspend, or amend any Promotional Code or related offer at any time without prior notice, where necessary to protect the integrity of the promotion or to comply with legal or regulatory obligations.

4. Minimum spend and exclusions

Coupon codes may be subject to a minimum spend requirement, which must be met in a single transaction after the application of any discounts and before delivery charges, unless otherwise stated. Certain products, brands, categories, or promotional items may be excluded from coupon code offers. Coupon codes have no cash value and cannot be exchanged, transferred, or combined with other offers unless expressly stated.

4. Competitions

Snappy Shopper will run competitions on social media and our website or apps. These conditions apply to those competitions.

Competitions are open to residents of the UK aged 18 or over, except employees of Snappy Shopper, their friends and family, or employees of stores listed on our platform.

Some competitions are run in specific geographic areas of the UK. If you enter a competition that is in a specific area that you do not live in, we will be unable to deliver the prize to you.

Any competitions where a cost to the entrant may be subjected, a free alternative can be redeemed via emailing Marketing@SnappyShopper.co.uk with the subject header: FREE COMPETITION ENTRY.

All data collected as part of a Snappy Shopper competition will be processed in accordance with applicable UK data protection law and as set out in our privacy policy.

Prizes may be delivered to winners direct from our suppliers; in case those items are no longer in stock, we will provide the winner with a prize of equivalent value of our choice. If a prize is unable to be delivered or collected, Snappy Shopper reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw. Snappy Shopper has no responsibility to anyone who has not collected the prize, and no compensation will be due.

By entering a competition, you are deemed to have accepted these terms and conditions.

5. Service charge

As part of the transaction, you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety, the service charge will also be refunded.

6. Liability

Our terms and conditions do not exclude or limit our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

We will under no circumstances be liable to you for any loss of profit, sales or other business revenue, loss of goodwill, anticipated savings, or any other consequential loss.

Our maximum liability is the value of your order.

7. Privacy policy

Our privacy policy is available at https://www.snappyshopper.co.uk/privacy-policy.

Other notes

Promotional code terms

New customer acquisition codes are valid for use exclusively within the Snappy Shopper mobile application and are not redeemable via the Snappy Shopper website, unless expressly stated otherwise.

In the event that an individual promotional code is redeemed on more than four occasions at the same delivery address, Snappy Shopper reserves the right to restrict or suspend further orders associated with that address, on the basis of suspected misuse or fraudulent promotional activity.

SUPER77 – ROUK acquisition offer

£7 off your first 2 orders.
New customers only.
Minimum spend of £20 applies.
App orders only.
Excludes baby formula.
Excludes age-restricted products such as tobacco and vapes.
Valid until 30th September 2026.

SUPER55 – Scotland acquisition offer

£5 off your first 2 orders.
New customers only.
Minimum spend of £20 applies.
App orders only.
Excludes baby formula.
Excludes tobacco & vapes.
Excludes alcohol.
Valid until 30th September 2026.

SCORE77 – ROUK acquisition offer

£7 off your first 2 orders.
New customers only.
Minimum spend of £20 applies.
App orders only.
Excludes baby formula.
Excludes age-restricted products such as tobacco and vapes.
Valid until 31st July 2026.

SCORE55 – Scotland acquisition offer

£5 off your first 2 orders.
New customers only.
Minimum spend of £20 applies.
App orders only.
Excludes baby formula.
Excludes tobacco & vapes.
Excludes alcohol.
Valid until 31st July 2026.

Free delivery over £40

Spend £40 to qualify for free delivery.
£40 spend excludes service fees & bag charges.
Limited-time offer, subject to change.
Only available at select stores.

BANKHOLFREE - Free delivery RoUK

Capped at 500 redemptions.
Redeemable on the Snappy Shopper app and website on 31st August 2026 only.
Exclusions and store minimum spend apply.
Snappy Shopper reserves the right to terminate this promotion at any time.

Snappy Saves Summer - send us your snaps photo competition

Competition runs from 3rd August 2026 to 30th August 2026.
To enter, share a photo in the comments on the competition post, DM us or share a social post and tag Snappy Shopper using the hashtag #SnappySavesSummer.
Photos can feature your superhero product, your Snappy Shopper retailer, your delivery driver, or the person who saved the day by placing your Snappy Shopper order.
One winner will be selected at random each week, with four winners in total.
Each weekly winner will receive a £100 Snappy Shopper voucher.
Winners will be contacted via Facebook and must respond within 5 working days to claim their prize. If no response is received, another winner may be selected.
Entrants must be aged 18 or over and resident in the UK.
No purchase is necessary to enter.
By entering, you give Snappy Shopper permission to use your entry photo for promotional purposes.
Snappy Shopper reserves the right to amend or withdraw the competition at any time time where necessary.

Up to 50% off on back-to-school essentials

Save up to 50% on selected products available within the promotional category.
Promotion applies to selected products only, including Robinsons No Added Sugar Squash, Warburtons White Bread, Kellogg’s Rice Krispies Squares, Penguin Biscuits and Walkers Variety Crisps.
Maximum 2 promotional items per order.
For every eligible order containing at least one item from the back-to-school essentials category, Snappy Shopper will donate one breakfast to Magic Breakfast.
Donations will be made by Snappy Shopper to Magic Breakfast. Customers do not make a direct donation through their purchase.
Delivery only.
Promotion is available from 31st August-3rd September 2026 and while stocks last.
Participating products and availability may vary by retailer and location.
Images are for illustration purposes only. Actual products, packaging and/or flavours may vary.
Snappy Shopper reserves the right to amend or withdraw the promotion at any time.

SPAR x Madri Comedy Ticket Giveaway - Customer Terms & Conditions

1. Promoter
The promoter of this competition is CJ Lang & Son Ltd (“CJ Lang”), trading as SPAR Scotland, in partnership with Snappy Shopper Ltd (“Snappy Shopper").

2. Eligibility
2.1. The competition is open to residents of the United Kingdom aged 18 years or over.
2.2. Employees of CJ Lang, SPAR Scotland, Snappy Shopper and their immediate families, agents, or anyone professionally connected with this promotion are not eligible to enter.
2.3. Proof of age may be required before a prize is awarded.
3. Promotional Period
3.1. The promotion opens at 00:01 on 1 September 2026 and closes at 23:59 on 30 September 2026 ("Promotional Period").
3.2. Entries received outside of the Promotional Period will not be eligible.

4. How to Enter
4.1. To enter, customers must purchase any qualifying Madri product via the Snappy Shopper app from a participating SPAR Scotland store during the Promotional Period.
4.2. Qualifying products include any Madri-branded product available for purchase through participating SPAR Scotland stores on Snappy Shopper.
4.3. No separate entry form is required. Eligible purchases made during the Promotional Period will automatically be entered into the prize draw.
4.4. Only one entry per customer will be permitted, regardless of the number of qualifying purchases made.
4.5. No purchase is necessary where prohibited by law.

5. Prize Details
There are three prizes available, each consisting of one pair (2) of tickets to the following comedy performances at the OVO Hydro, Glasgow:
• Kevin Bridges on 4 November 2026.
• Kevin Bridges on 4 November 2026.
• Paul Smith on 5 March 2027.
5.2. A total of three winners will be selected, with each winner receiving one prize only.
5.3. Tickets are non-transferable, non-refundable, and no cash alternative will be offered.
5.4. Travel, accommodation, food, beverages, and any other expenses are not included.
5.5. The promoter reserves the right to substitute a prize with another of equal or greater value if circumstances beyond its control make this necessary.

6. Winner Selection and Notification
6.1. Winners will be selected at random from all eligible entries received during the Promotional Period.
6.2. The prize draw will take place within 14 days of the competition closing.
6.3. Winners will be contacted using the contact details associated with their Snappy Shopper account.
6.4. If a winner cannot be contacted, does not respond within 7 days, or is found to be ineligible, the promoter reserves the right to select an alternative winner.

7. Prize Fulfilment
7.1. Ticket delivery details will be communicated directly to the winners prior to the relevant event date.
7.2. Winners are responsible for ensuring they are available to attend the event on the specified date.
7.3. The promoter accepts no responsibility if a winner is unable to attend the event for any reason.

8. Data Protection
8.1. Personal data supplied during the course of this promotion will be processed only for the purposes of administering the competition and awarding prizes, in accordance with applicable data protection legislation.
8.2. By entering the competition, entrants agree that their information may be used for the administration of this promotion.

9. General
9.1. The promoter reserves the right to amend, suspend, or cancel the promotion where necessary due to circumstances beyond its reasonable control.
9.2. The promoter's decision is final and binding in all matters relating to the competition.
9.3. Entry into the competition constitutes acceptance of these Terms & Conditions.
9.4. These Terms & Conditions shall be governed by the laws of Scotland, and any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

Snappy Rewards – Customer Terms and Conditions

Overview

Welcome to Snappy Rewards, a monthly loyalty programme designed to reward you for shopping with your favourite stores. These Terms and Conditions outline the rules and guidelines for participating in the programme. By enrolling in Snappy Rewards, you agree to comply with these terms.

Eligibility

Snappy Rewards is open to all registered customers with an eligible account shopping at a participating store.

You must be at least 18 years old to participate and a named party on the payment method.

Earning rewards

The Snappy Rewards programme is based on your calendar month spend at a specific store location. Each programme period begins at 12:00am on the first day of the month and ends at 11:59pm on the last day of the month.

Your spend is calculated based on the subtotal of qualifying items. Delivery charges, discounts, promotions, credit and other fees are excluded from the calculation.

Purchases of tobacco, alcohol, baby formula and other excluded items (as listed on our website or apps) may not count toward your monthly spend.

Reward tiers and redemption

Snappy Rewards is operated by the retail store and operates on a tier-based rewards system. The specific tiers and corresponding reward coupon codes are detailed on our website and apps.

Snappy Shopper is the technology provider to the retail store.

If the monthly spend of an eligible and opted-in customer reaches a specific reward tier within the corresponding period, the customer will receive a reward coupon code that can be redeemed on their next order at the same store.

Reward coupon codes are single-use only and must be used by the customer to whom they were issued. They are non-transferable.
Reward coupon codes expire 28 days from the date of issue. If not used within this timeframe, the coupon code will be forfeited.
Coupon codes can only be used at the same store where they were earned and cannot be redeemed at other store locations.
Coupon codes cannot be combined with other promotional offers or discounts unless explicitly stated otherwise.
Coupon codes have no cash value and cannot be redeemed for cash or credit.

Programme reset

Snappy Rewards resets at the beginning of each calendar month. The spend calculations and rewards earned do not carry over to the following month.

Reward coupon codes can be redeemed on your next order and expire in 28 days.

Changes to the programme

The retailer reserves the right to modify, suspend, or terminate the Snappy Rewards programme at any time, with or without notice.

As required, any significant changes to the programme will be communicated via in-store announcements or through email notifications to enrolled customers.

Privacy and data collection

Participation in Snappy Rewards is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

By participating in Snappy Rewards, you consent to our use of your data in accordance with the Privacy Policy.

Disclaimers and limitations of liability

The retailer does not guarantee the availability of any specific reward tier or coupon code. Rewards are subject to stock and other factors beyond the retailer’s control.

We are not liable for any loss or damage arising from your participation in Snappy Rewards, including loss of coupon codes or failure to meet reward tiers.

These Terms and Conditions represent the entire agreement between you and us regarding Snappy Rewards.

Contact information

If you have any questions about Snappy Rewards or these Terms and Conditions, please contact our customer service team at contact@snappyshopper.co.uk or visit our contact page.