Terms & Conditions
Please read these terms and conditions along with our privacy policy before ordering through our website or apps.
1. THE COMPANY
COMPANY DETAILS
Snappy Shopper Ltd is a company registered in Scotland with registered company number is SC583375. Our registered office and trading address is 3rd Floor Dundee One, River Court, 5 West Victoria Dock Road, Dundee, Scotland, DD1 3JT. Our vat number is GB 296397931
OUR CONTACT DETAILS
You may contact us by telephone on 0333 900 1250 or using our contact form https://www.snappyshopper.co.uk/contact .For any issues with your order please initially contact the store you ordered from, contact details are provided in your order confirmation email.
2. ORDERS
YOUR ORDER
We, Snappy Shopper, provide a method for you to place an order with your local convenience store.
Your agreement is with Snappy Shopper, how ever the delivery will be made from the stores that we partner with.
By ordering via Snappy Shopper, you are indicating that you understand and agree to these terms.
YOUR STATUS
By placing an order through our website or app you warrant that you are legally capable of entering into a binding contract with us and that you are at least 18 years old.
ALLERGY INFORMATION
If you suffer allergies you agree to always check the label of purchased items.
ORDERS CONTAINING ALCOHOL, TOBACCO OR OTHER AGE RESTRICTED ITEMS
It is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products on behalf of any person who is under the age of 18.
When ordering alcohol, tobacco or other age restricted products you warrant that you are at least 18 years old.
We reserve the right to refuse delivery/collection in accordance with our regulatory requirements and ethical policy in particular:
We will not provide delivery or allow collection if you are unable to provide ID and you look under 25
We will not provide delivery or allow collection to any person who is, or appears to be, under the influence of either alcohol or drugs
We will not provide delivery or allow collection to any person if that person is, or appears to be, purchasing on behalf of someone who is under the age of 18
DELIVERY/COLLECTION TIMES
All delivery or collection times are estimates only, we do not guarantee that that the order will be delivered or ready for collection by the quoted time.
REJECTED/ACCEPTED ORDERS
When you place an order through Snappy Shopper, we will send your order to the relevant store. On receipt of your order the store will either accept or reject your order. Although almost all orders will be accepted, there may be times where a store is unavailable to fulfil your order and the order will be rejected. This may be because items are out of stock or the stores unable to make a delivery at that time.
When an order is rejected you will receive a notification by email. Any payment made will be voided. For most banks this will show on your statement within 24 hours, how ever some banks will take up to 10 days to refund the transaction.
SUBSTITUTIONS/OUT OF STOCK ITEMS
Stores will always endeavour to provide you with the products you ordered, where a product is no longer in stock stores may choose to substitute that product with an alternative. Where an alternative is cheaper than the original product you will be refunded the difference. Where an alternative is more expensive there will be no extra cost.
Any substitutions made will be highlighted on the receipt, please check your receipt on delivery / collection and confirm you are happy with the substituted items.
If you are unhappy with any of the items they can be returned to the driver and you will receive a refund for those items.
CHANGES AND CANCELLATIONS
After an order is placed with Snappy Shopper, stores are not obligated to accept amendments or cancel the order. However, most will be willing to do so as long as the order has not already left their premises. If you need to amend your order please contact us.
COMPLAINTS & SUPPORT
If your order has not been to your satisfaction or you have any other queries regarding your order please contact us here
PRICE MARKED PRODUCTS/PRICING
The price of the item(s) you order will be the price on the Snappy Shopper site/app at the time you place your order or amend your order. If a new price or promotion is in place after you have placed your order for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to your order.
FAILED DELIVERY
When a merchant (store) has attempted delivery within the time frame requested by the customer and cannot complete the delivery / order, the merchant (store) / driver will attempt to contact the customer (at least once) using the contact number provided when ordering. If contact cannot be made, the merchant (store) has discretion as to whether additional order charges or temperature sensitive products will be refunded.
4. COUPON/VOUCHER CODES
All coupon/voucher codes are applied to the value of the order being placed, or delivery fee if stated and are subject to our general terms and conditions.
The coupon/voucher code must be entered in to the Voucher Code field on the checkout page and applied for the discount to be deducted from the order.
Unless stated discounts cannot be combined and only one offer can be applied to any order. Snappy Shopper has the right to exclude certain products or categories from discounts.
Many coupons are only valid for new customers or once per household, attempting to circumvent these restrictions may result in your order being rejected.
Coupon/voucher codes can be amended or withdrawn at any time.
5. COMPETITIONS
Snappy Shopper will run competitions on social media and our website or apps. These conditions apply to those competitions.
Competitions are open to residents of the UK aged 18 or over, except employees of Snappy Shopper, their friends and family or employees of stores listed on our platform.
Some competitions are run in specific geographic areas of the UK. If you enter a competition that is in a specific area that you do not live in, we will unable to deliver the prize to you.
Any competitions where a cost to the entrant may be subjected, a free alternative can be redeemed via emailing: Marketing@SnappyShopper.co.uk with the subject header: FREE COMPETITION ENTRY.
All data collected as part of a Snappy Shopper competition will be processed in accordance with applicable UK data protection and as set out in privacy policy.
Prizes may be delivered to winners direct from our suppliers, in case those items are no longer in stock we will provide the winner with a prize of equivalent value of our choice. If a prize is unable to be delivered or collected, Snappy Shopper reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw. Snappy Shopper has no responsibility to anyone who has not collected the prize and no compensation will be due.
By entering a competition, you are deemed to have accepted these terms and conditions.
6. SERVICE CHARGE
As part of the transaction, you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety the service charge will also be refunded.
7. LIABILITY
Our terms and conditions do not exclude or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
We will under no circumstances be liable to you for any loss of profit, sales or other business revenue, loss of goodwill, anticipated saving, or any other consequential loss.
Our maximum liability is the value of your order.
8. PRIVACY POLICY
Our privacy policy is available at https://www.snappyshopper.co.uk/privacy-policy
OTHER NOTES
SAVE50 PROMOTION
- 50% off a £15 spend
- Max discount £10
- New Customers only
- Expires 29/02/2024
- Excludes tobacco & vapes (all regions)
- Excludes alcohol (Scotland & Wales)
- Excludes baby formula / Milk
- Delivery Orders Only
- Minimum store spend may apply.
- Discount Excludes Fee's & Charges
- Apply code at Checkout
FREE DELIVERY OVER £40
- Spend £40 to qualify for free delivery
- service fees still applicable
- limited time offer, subject to change
- only available at select stores
SNAPPY DAYS MONTH 8 - Win £500 in Snappy credit (4th - 24th March)
- Entry to the competition is by completing an order on the Snappy platform which contains any of the following products:
KP Original Salted Peanuts 65g
Heineken Lager 650ml
Maltesers Bunny 29g
Lucozade Energy Orange 900ml
Irn-Bru 2l
Pedigree Schmackos 12 pack mixed 86g
Hovis Tasty Wholemeal Medium 800g
- Entry open 4th - 24th March 2024 inclusive. Qualifying entries received outside of these dates will not be considered.
- The order must be successfully completed (delivered or collected) and paid for to qualify.
- Amended or substituted orders which originally contained one of the above products will still be counted in the draw.
- Customers may enter the competition as many times as they wish.
- All order numbers which meet the above criteria will go into a draw and the first customer whose order number is picked at random will win a first prize of £500 in credit to spend on Snappy Shopper.
- The credit will be added to the winner's Snappy account following acknowledgement of their win. The credit will only apply to basket value of future orders - it cannot be applied against delivery fees and service charges and these will still need to be paid in full by the winner when placing future orders.
- The draw will take place during w/c 25th March and the winner contacted by phone no later than Thursday 4th April 2024.
- All qualifying products are subject to availability.
- Available to new & existing customers.
- Min spend and delivery fee may apply at store level.
- All customers who purchase any qualifying alcoholic product are subject to ID checks at point of delivery.
- Promotion is subject to change.
10NHS PROMOTION
- New customers only
- Delivery fee & service charges apply
- Min spend £12
- Max discount £10
- Expires 31/12/24
- Scotland: Excludes Alcohol, Cigarettes and Electronic Cigarettes
FREE McVitie's Jonut giveaway with code FREEJON - 11th-30th April 2024
- Qualifying product is McVities Jaffa Jonut single 43g
- Qualifying product must be added to the basket before the coupon code can be applied.
- Code FREEJON will discount the price of the Jonut in full.
- Max. 1 free Jonut per order.
- Subject to availability.
- 3,000 redemptions available.
- Available to new + existing customers.
- Offer valid until midnight 31.03.24 or until 3,000 redemptions are claimed when it will end early.
- Minimum spend and delivery fees vary by store.
- Promotion is subject to change.
- Store colleagues may amend orders to maintain the best customer service.
50p off 200g Galloway Medium Cheddar GAL50 - 11th - 24th March 2024
- Qualifying product is Galloway Medium Cheddar 200g
- Qualifying product must be added to the basket before the coupon code can be applied.
- Code GAL50 will discount 50p from the price of all qualifying products in your order.
- Subject to availability.
- 1,000 redemptions available.
- Available to new + existing customers.
- Offer ends midnight 24th March 2024
- Minimum spend and delivery fees vary by store.
- Promotion is subject to change.
- Store colleagues may amend orders to maintain the best customer service.
50p off PRIME Hydration PRI50 - 18th - 24th March 2024
- Qualifying products are:
Prime Hydration Cherry Freeze Flavour 500ml |
Prime Hydration Ice Pop 500ml |
Prime Hydration Blue Raspberry 500ml |
Prime Hydration Tropical Punch 500ml |
Prime Hydration Lemonade Flavour 500ml |
Prime Hydration Lemon Lime 500ml |
Prime Hydration Strawberry Watermelon Flavour 500ml |
- Qualifying product(s) must be added to the basket before the coupon code can be applied.
- Code PRI50 will discount 50p from the price of all qualifying products in your order.
- Subject to availability.
- 1,000 redemptions available.
- Available to new + existing customers.
- Offer ends midnight 24th March 2024
- Minimum spend and delivery fees vary by store.
- Promotion is subject to change.
- Store colleagues may amend orders to maintain the best customer service.
Get 50p off Hovis Soft White & Mothers Pride Hot Cross Buns BAKED50 - 25th March-1st April 2024
- Qualifying products are Hovis Soft White Medium 800g loaf and Mothers Pride Hot Cross Buns 6 pack.
- Qualifying product(s) must be added to the basket before the coupon code can be applied.
- Code BAKED50 will discount the cost of the qualifying product(s) by 50p.
- Subject to availability.
- 2,000 redemptions available.
- Available to new + existing customers.
- Offer valid 25th March-1st April inclusive or until 2,000 redemptions are reached.
- Minimum spend and delivery fees vary by store.
- Promotion is subject to change.
- Store colleagues may amend orders to maintain the best customer service.
Get 50p off Pepsi & Pepsi Max 6 packs PEP50 - 25th March-7th April 2024
- Qualifying products are Pepsi 6x330ml & Pepsi Max 6x330ml can multipacks
- Qualifying product(s) must be added to the basket before the coupon code can be applied.
- Code PEP50 will discount the cost of the qualifying product(s) by 50p.
- Subject to availability.
- 1,000 redemptions available.
- Available to new + existing customers.
- Offer valid 25th March-7th April inclusive or until 1,000 redemptions are reached.
- Minimum spend and delivery fees vary by store.
- Promotion is subject to change.
- Store colleagues may amend orders to maintain the best customer service.
Cadbury Crème Egg Easter Competition - Win £1,000 in Snappy credit (25th March-7th April)
- Entry to the competition is by completing an order on the Snappy platform which contains any of the following products:
Cadbury Crème Egg single 40g
Cadbury Crème Egg White single 40g
Cadbury Crème Egg Multipack – 5 egg 200g
Cadbury Crème Egg Share Bar 123g
- Entry open 25th March – 7th April 2024 inclusive. Qualifying entries received outside of these dates will not be considered.
- The order must be successfully completed (delivered or collected) and paid for to qualify.
- Amended or substituted orders which originally contained one of the above products will still be counted in the draw.
- Customers may enter the competition as many times as they wish.
- All order numbers which meet the above criteria will go into a draw and the first customer whose order number is picked at random will win a first prize of £1,000 in credit to spend on Snappy Shopper.
- The credit will be added to the winner's Snappy account following acknowledgement of their win. The credit will only apply to basket value of future orders - it cannot be applied against delivery fees and service charges and these will still need to be paid in full by the winner when placing future orders.
- The draw will take place during w/c 8th April and the winner contacted by phone no later than Thursday 18th April 2024.
- All qualifying products are subject to availability.
- Available to new & existing customers.
- Min. spend and delivery fees apply at store level.
- Promotion is subject to change.
- Store colleagues may amend orders to maintain the best customer service.
FREE can of C4 Energy with code C4FREE - 3rd April -21st April 2024
- Qualifying products are C4 Performance Energy 500ml PMP
- Frozen Bombsicle
- Cosmic Rainbow
- Pineapple Head
- Millions - Bubblegum
- Millions - Strawberry
- Qualifying product must be added to the basket before the coupon code can be applied.
- Code C4Free will discount the price of the product in full.
- Max. 1 free can per order.
- Subject to availability.
- 1,000 redemptions available.
- Available to new + existing customers.
- Offer valid until midnight 21.04.24 or until 1,000 redemptions are claimed when it will end early.
- Minimum spend and delivery fees vary by store.
- Promotion is subject to change.
- Store colleagues may amend orders to maintain the best customer service.
50p off Hovis Wholemeal with code HOV50 - 8th April - 21st April
- Qualifying product are variants of Hovis Wholemeal
- Qualifying product must be added to the basket before the coupon code can be applied.
- Code HOV50 will discount the price of the item
- Max. 1 per order
- Subject to availability.
- 1,000 redemptions available.
- Available to new + existing customers.
- Offer valid until midnight 21.04.24 or until 1,000 redemptions are claimed when it will end early.
- Minimum spend and delivery fees vary by store.
- Promotion is subject to change.
- Store colleagues may amend orders to maintain the best customer service.