Customers download our app, pop their postcode in, order groceries from their local store, then - in partnership with the store - snappyshopper deliver directly to your door in as little as 30 minutes.
FAQs: Orders, Delivery & Payments
Browse our FAQs for help with orders, delivery times, payment methods, refunds and account settings — everything you need to shop with confidence.
Some of our stores offer delivery and collection services to allow you to shop in the best way for you, however, this service is not available across all locations just yet.
Some of our stores will accept both cash and card payments but others only accept cash. In short: it's store specific. The payment options the store accepts will be indicated at the payment stage of your order. Alternatively, please email contact@snappyshopper.co.uk and we can check your local store for you. Our Snappy Shopper Customer Service superheroes operate 7 days a week: Monday - Friday: 9am - 5:30pm, Saturday - Sunday: 11am -7:30pm
Stores try their best to provide the products you have ordered but unfortunately products can sometimes be out of stock.
If this happens, the store may offer to substitute your product as best they can. If the substituted product is cheaper you'll be refunded the difference. If the substitute is more expensive you won't be charged any more than the original item.
Any substitutions are highlighted on your receipt. Please check this on delivery of your order and if you're not happy with any substitutions just return them to the driver to be refunded for those items.
Please note that refunds can take anywhere from 1-10 working days to return to your bank and this is dependent on your bank's refund policy.
We're sorry to hear this. Please get in contact with the store you placed the order with, their contact information is available within your order confirmation email.
Contact details of your local store are also available when you input your postcode and search for your local store.
First of all, we're sorry if your order has been rejected. Our stores aim to accept as many orders as possible, however, stores may reject orders because products are out of stock or they cannot make the allocated delivery time.
If your order has been rejected, we'll let you know by email. Any payment made will be voided and should show up on your statement within 24 hours, however, some banks can take up to 10 days to refund the transaction.
As part of the transaction you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety the service charge will also be refunded.
No smartphone, no worries. You can place an order on our website or on the Snappy Shopper app using your computer, phone or tablet.
If you know there is a Snappy Shopper store in your area but it is not showing on the app or website then please get in touch with our customer service team and they can check this for you.
Otherwise it is likely that there is no store currently working with Snappy Shopper in your area. Have no fear, you will not miss out - you can register for an email alert when a store launches in your area! We are continually growing and expanding so hopefully you'll see Snappy Shopper in your area soon.
On the app
Once you've opened the Snappy Shopper app, just click on login, then register. You'll be prompted to fill in your details and choose your password, once you've done that click register and that's you done!
On the website
On our website, just click on login, then register. You'll be prompted to fill in your details and choose your password, once you've done that click register and that's you done!
Via a refer a friend link
Click the link in the refer a friend message you've received, you'll be prompted to fill in your details and choose your password, once you've done that click continue and that's you done!
On the app
Once you've opened the Snappy Shopper app, just click on login and enter your email address, then click forgot password. A password reset code will be sent to your email address.
In the app you'll be taken to a page to enter the password reset code we just sent to your email and choose a new password. Once you've entered all of these details, click Reset Password and Log In. That's you all set up to use your new password!
On the website
On our website, just click on login and enter your email address, then click reset my password. A password reset code will be sent to your email address.
On the website you'll be taken to a page to enter the password reset code we just sent to your email and choose a new password. Once you've entered all of these details, click Reset Password and Log In. That's you all set up to use your new password!
To update the email address linked with your Snappy Shopper account please contact our customer service team using our contact form or email contact@snappyshopper.co.uk . Our Snappy Shopper Customer Service superheroes operate 7 days a week:
Monday - Friday: 9am - 5:30pm
Saturday - Sunday: 11am - 7:30pm
Unfortunately, we are unable to accept orders over the phone.
Once you have placed the order payment will be taken. Payment is taken as soon as you have placed the order. In the rare event that a store declines your order, it will be treated like any other refund and will take anywhere from 1-10 working days to appear in your bank depending on your banks refund policy.
When you're at the end of making an order, you will be asked for payment details, this is where you can add or edit your card details by filling in the relevant information or by using Apple pay.
If you're having problems when paying by card then please contact our customer service team. It would help if you could take a note of which step in the ordering process you are at when experiencing the issues and if any error messages appear - this information will help us in resolving your issue quickly.
Our Snappy Shopper Customer Service superheroes operate 7 days a week:
Monday - Friday: 9am - 5:30pm
Saturday - Sunday: 11am - 7:30pm
Unfortunately, there is no official way to opt out of substitutions at the moment. However, you can inform the store that you would rather not receive substitutions by typing ‘substitutions not welcome’ in the comment section of your order.
Letting the store know you would not like substitutions means that they can refund any out-of-stock products for you. Please note that refunds can take anywhere from 1-10 working days to return to your bank and this is dependent on your bank's refund policy.
Please get in contact with the store you placed the order with, their contact information is available within your order confirmation email. They may be able to resolve your issue; it is not always possible for a store to accommodate your needs, if this is the case then your order can be cancelled upon request.
Contact details of your local store are also available when you input your postcode and search for your local store.
Visit our retailer website at retailers.snappyshopper.co.uk, click ‘join snappy’ and fill in the information required. Once you have done so one of the Snappy Shopper sales team will contact you accordingly.
Our retailer website contains lots of info to help answer any retail-specific questions you may have. We look forward to hearing from you!
Snappy Shopper does not directly deal with orders, so we do not hire delivery drivers – our retailers hire their own drivers.
As such, the best thing to do is to contact your local Snappy Shopper convenience store to find out if they’re hiring.
You can request deletion of your Snappy Shopper account and associated personal data at any time.
You can submit a request in either of the following ways:
In the app: Go to your Member Profile and select Forget my account/Forget Me.
Online: Submit a request through our Account Deletion Request Form and tell us that you want your account deleted.
Once we receive your request, we will deactivate your account and delete the personal data associated with it, unless we need to keep certain information for legal, regulatory, fraud prevention, tax, accounting or dispute-resolution purposes.
We will respond to your request without undue delay and normally within one month.
For more information about how we use, retain and delete personal data, please see our Privacy Policy or contact us directly.